Terms of service.

Twisted Wrench Automotive - Terms and Conditions

Last Updated: April 2025

Welcome to Twisted Wrench Automotive. By requesting or accepting services from us, you agree to be bound by the following Terms and Conditions. These terms govern all services provided by Twisted Wrench Automotive, a mobile repair business operating throughout the East Valley of Arizona.

1. Scope of Services

We provide mobile automotive repair and diagnostic services. Our services are limited to those expressly listed in our estimates or repair orders. We do not guarantee the performance of unrelated vehicle systems or components.

2. Liability Limitation

Twisted Wrench Automotive is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, income, or time. Our liability is strictly limited to the cost of the specific repair or service performed.

3. Vehicle Operation Authorization

By requesting our services, you authorize Twisted Wrench Automotive to operate, test drive, and move your vehicle as needed for inspection or repair. You acknowledge and accept that any pre-existing defects may cause or contribute to failure while the vehicle is being operated.

4. Mobile Repair Location Risks

We perform repairs in driveways, parking lots, streets, and other non-traditional workspaces. By allowing us to perform services at your location, you agree to assume all risks related to that setting. We are not responsible for HOA, property management, or city ordinance violations.

5. Property Damage & Hazards

You acknowledge that vehicles may have existing conditions (e.g., electrical issues, fuel leaks, battery faults) that pose safety hazards. Twisted Wrench Automotive is not liable for property damage caused by these pre-existing conditions or environmental factors outside our control.

6. Parts and Warranty

  • We do not install customer-supplied parts.

  • Warranty applies only to parts and labor we supply.

  • Diagnostic and testing fees are non-refundable.

  • Parts warranties are subject to manufacturer terms and may not include labor.

7. Payment Terms

Payment is due in full upon completion of services unless otherwise stated in writing. We reserve the right to charge late fees or pursue collections. Under Arizona law, we may claim a mechanic’s lien on a vehicle until payment is received.

8. Customer Representations

By engaging our services, you confirm:

  • You are the legal owner or authorized agent for the vehicle.

  • The vehicle is insured and legally operable.

  • You have disclosed any known issues that may affect the service.

9. Documentation and Media Use

We may photograph or video your vehicle for documentation, diagnostics, quality control, or promotional purposes. These images may be used in marketing materials, including on our website and social media, but will never include personal identifying information without your explicit consent. All media created remains the property of Twisted Wrench Automotive.

10. Dispute Resolution

In the event of a dispute, both parties agree to first attempt informal resolution. If we’re unable to resolve the issue, the matter will be submitted to binding arbitration, unless the customer opts to file in small claims court. Arbitration will take place in Maricopa County, Arizona, and the arbitrator’s decision will be final. This process is intended to be faster, less expensive, and more straightforward than formal court proceedings.

11. Third-Party Claims

We are not responsible for damages or losses claimed by third parties (e.g., future vehicle buyers or passengers) regarding services we performed.

12. Weather and Safety Cancellations

We reserve the right to delay or cancel appointments due to weather, unsafe working conditions, or other unforeseen events. We are not liable for related delays.

13. Right to Refuse Service

We reserve the right to refuse service to any customer or vehicle at our discretion, including unsafe vehicles or suspected fraudulent activity.

14. Incorporation Into Work Orders

By signing a repair order, estimate, or inspection authorization, or by accepting or requesting services from Twisted Wrench Automotive in any form (including verbally, digitally, or in writing), you acknowledge that you have read, understood, or had the opportunity to review these Terms and Conditions. These terms are incorporated by reference into all agreements with Twisted Wrench Automotive, whether or not a physical signature is obtained.

Thank you for trusting Twisted Wrench Automotive. Our goal is to provide quality service while ensuring clarity and fairness in every interaction.